Nyxtune support
We welcome questions, bug reports, and requests about Nyxtune.
Contact
Please reach us through the contact form below.
Open the contact formPersonal data you send is used only to handle your inquiry.
Frequently asked questions
Q. How do I cancel my subscription?
Cancel in your account settings in the App Store or Google Play. Uninstalling the app or deleting your account does not cancel it. After cancelling, you keep paid features until the end of the period you already paid for.
Q. Can I get my data out of the app?
Yes. Export it to a file from “Account & data” in the app. An exported file can be imported back into the app, which also covers moving to a new device.
Q. What happens when I delete my account?
Your sleep logs, learning progress, and account information are removed from our servers and cannot be recovered, so export anything you need first. Note that your subscription is not cancelled automatically — cancel it in the store separately.
Q. Where is my sleep data stored?
On your device, and on our backend running on Cloudflare, linked to your account. See the Privacy Policy for details.
Q. Do I have to follow the times the app suggests?
No. The times shown are suggestions based on your records. You decide when you actually go to bed and get up.
Account & data deletion
For apps that support account creation, you can initiate account deletion from within the app (Settings → Account → Delete account), in line with App Store policy. Deleting your account also deletes the associated personal data.
If you cannot delete from within the app, or to request data deletion, use the contact form above. We will respond promptly after verifying your identity.